This is an extension of the STORE’s Terms of Service. This document outlines the Protection Plans available to STORE customers. STORE reserves the right to change the Protection Plans for new customers, or to offer promotional pricing to any customers at any time.
STORE currently offers three levels of protection. You must select your Protection Plan before your storage commences starts; after that point, you will not be able to upgrade your plan to one that offers more protection. The three levels are Basic, $2,000, $3,000, and $5,000, as defined below.
Protection plans cover containerized items that meet our standards for items in our Terms of Service and Storage Rules. Any claim for items which violate our Terms of Service or Storage Rules will not be covered under your Protection Plan.
For a container to qualify as an Eligible container, it must meet ALL of the following three criteria:
- The container cannot be a Fragile container or a Prohibited container, as defined in the Storage Rules.
- The container must be properly packed by you in a blue STORE container.
- The container must have been photographed in-STORE or at your appointment in its original condition
Any non-STORE container packed and provided by customer will not be eligible for coverage under your protection plan.
STORE’S LIABILITY TO YOU WHEN SOMETHING IS LOST OR DAMAGED IS LIMITED BY THE PROTECTION PLAN YOU SELECT. IN NO EVENT SHALL STORE BE LIABLE FOR ANY DIRECT DAMAGES IN EXCESS OF THE AMOUNT SPECIFIED UNDER YOUR PROTECTION PLAN. REGARDLESS OF YOUR CHOICE OF PROTECTION PLAN, STORE DISCLAIMS ALL LIABILITY FOR CERTAIN DAMAGES, DEFECTS, OR OTHER CLAIMS RELATED TO FRAGILE, SPECIAL, AND VALUABLE CONTAINERS, AS DEFINED IN THE STORAGE RULES.
Basic: The Basic plan is not recommended. Although this plan is free ($0/month), it only reimburses you $0.60 (sixty cents) per pound per container for lost or damaged items in one of STORE’s containers. The Basic does not reimburse you for the actual value of items, but rather reimburses you on a container-by-container basis for $0.60 (sixty cents) per pound of that container’s weight.
$2,000 Protection Plan: The $2,000 Protection Plan reimburses you up to $2,000 for Eligible items that are lost or damaged in one of our containers. The $2,000 Protection Plan will reimburse you for the actual cash value OR repair costs of your Eligible item(s), up to $2,000 in aggregate. The cost of the $2,000 Protection Plan is $9/month.
$3,000 Protection Plan: The $3,000 Protection Plan reimburses you up to $3,000 for Eligible items that are lost or damaged in one of our containers. The $3,000 Protection Plan will reimburse you for the actual cash value OR repair costs of your Eligible item(s), up to $3,000 in aggregate. The cost of the $3,000 Protection Plan is $12/month.
$5,000 Protection Plan: The $5,000 Protection Plan reimburses you up to $5,000 for Eligible items that are lost or damaged in one of our containers. The $5,000 Protection Plan will reimburse you for the actual cash value OR repair costs of your Eligible item(s), up to $5,000 in aggregate. The cost of the $5,000 Protection Plan is $19/month.
If you have purchased a plan other than the Basic and you cancel that plan or fail to make your payments, your plan will immediately revert to the Basic plan. If your plan reverts to Basic because you have missed payments, you can restore your previous plan by resuming your payments and paying any outstanding invoices, however, only the Basic Plan will apply to any loss or damage occurring before you resumed payments.
The reimbursement amounts in our plans are lifetime maximums. If you reach the maximum, you will no longer be charged for the Silver or Gold plan and will revert to our Basic Protection Plan. On a case-by-case basis, STORE may be able to replenish the available maximum on your protection plan. To request consideration, please contact our Customer Support Team.
If you store stuff in STORE that is worth more than the amount reflected in your Protection Plan, either individually or in the aggregate, you do so at your own risk. We strongly recommend that you purchase insurance from a third party to directly cover your containers with STORE, as far greater limits are available from insurers. You may want to consult any existing insurance policies you already have (such as a homeowner’s or renter’s policy), as some policies cover containers stored with STORE. If you pay for STORE using certain credit cards, you may also be entitled to supplemental benefits from insurance or other protection programs from your credit card company.
SUBMITTING A CLAIM
In the unfortunate event that something is damaged or goes missing, STORE has a claims process. To initiate this process, please contact Customer Support.
In the case of a damaged container, STORE will work with you (and you have to help STORE) to collect information about the damage. You must initiate a claim within fourteen (14) days of delivery of the container(s) and provide any additional information requested by STORE in a timely manner to facilitate the claims process. The process generally takes about four weeks from the time we’ve collected all the information (and can add an additional 5-10 business days if the damage occurred while Your Stuff was in the care of a third-party (like UPS).
In the case of a missing container, STORE first undergoes an extensive search of our records to see if we can locate Your Stuff, and often will need your cooperation to do so. This process can take much longer if Your Stuff was shipped rather than locally delivered, and so our Customer Support Agents will be available to you to provide estimated timelines and status updates as our investigation progresses.
In the case of property damage (damage to walls, handrails, floors, etc.), you must initiate a claim within three (3) days of the appointment when damage occurred. If the total of your property damage claim exceeds $300, we will require two (2) repair estimates for consideration.
Regardless of the status of any claim, you are still responsible for paying all rent and fees, even fees associated with a container that is involved in a claim. You will not initiate a chargeback or make other attempts to recoup fees paid to STORE at any time. Your failure to pay any fees or your initiation of a chargeback process will be considered by STORE when determining the outcome of your claim.
Once we have made a determination on your claim, we will notify you and if necessary, make arrangements to resolve your claim with a separate payment to you. Submitting a claim, even a substantiated claim that results in a payment to you, does not make you eligible for refunds of any fees paid, forgiveness of any unpaid debts, nor credits toward future fees. Any disputes shall be resolved in accordance with these Terms (see “Dispute Resolution”).